Terms of Service

Last updated: 25 August 2026

These Terms of Service apply to purchases made through the Mystavault online store.

By using this website or placing an order, you agree to these Terms of Service.

1. About Mystavault

Mystavault is a UK-based retailer selling collectibles, licensed merchandise and pop-culture products.

Throughout these Terms, “we”, “us” and “our” refer to Mystavault.

2. Products

We aim to ensure that all product descriptions, images, prices and availability shown on our website are accurate.

Colours and appearance may vary slightly from the images shown on screen.

Some collectible products may have minor packaging imperfections resulting from manufacturing, storage or handling. Where applicable, this will be clearly stated in the product description.

We only sell genuine, licensed products.

3. Prices

All prices displayed on our website are in pounds sterling (£).

Prices include VAT where applicable.

We reserve the right to change prices or product information at any time. Any price change will not affect an order that has already been accepted by us.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse or cancel an order in certain circumstances, including where:

• A product is unavailable
• There is an obvious pricing or listing error
• We suspect fraudulent or unauthorised activity
• We are unable to fulfil the order for another legitimate reason

If we cancel an order after payment has been taken, we will issue a full refund for the cancelled items.

5. Payment

Payment must be made using the payment methods available at checkout.

Payments are processed securely through Shopify and/or the relevant payment provider.

We do not normally have access to your full payment card details.

6. Delivery

We currently deliver to addresses within the United Kingdom only.

Delivery times and shipping charges will be shown at checkout where applicable.

Estimated delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Once your order has been dispatched, you may receive tracking information where tracking is available.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather or other unforeseen events.

7. Returns and Your Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer law.

If you purchase an item online as a consumer, you may generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.

After telling us that you wish to cancel, you will normally have a further 14 days to return the goods.

Returned goods should be sent back in an appropriate condition. You may be responsible for reasonable return postage costs where permitted by law.

Where required by law, we will provide a refund within the applicable legal timeframe.

Certain products may be exempt from cancellation rights where permitted by law, for example personalised goods or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Nothing in this section removes or limits your rights if a product is faulty, not as described or not of satisfactory quality.

8. Faulty or Damaged Items

If your item arrives damaged or you believe it is faulty, please contact us as soon as reasonably possible with details of the problem.

Where appropriate, we may ask for photographs or other information to help us assess the issue.

Your statutory rights relating to faulty, damaged or incorrectly supplied goods are not affected by these Terms.

9. Collectibles and Condition

Collectible items may sometimes have minor imperfections, particularly with packaging.

Where a product has a known significant defect, damage or condition issue, we will aim to make this clear in the product description.

Unless specifically stated otherwise, products are sold as described and shown on the website.

10. Promotional Offers

Any promotional offers, discounts or voucher codes are subject to the specific terms stated with the promotion.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

We reserve the right to withdraw or amend promotions where permitted by law.

11. Website Content

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we cannot guarantee that the website will always be available or completely free from errors.

We may update, change or remove website content, products or services at any time.

12. Intellectual Property

The Mystavault name, logo, branding, graphics and other original content belonging to Mystavault may not be copied, reproduced or used without our permission.

Third-party trademarks, characters, names and logos belong to their respective owners.

13. Limitation of Liability

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under UK law.

We will not be responsible for losses that could not reasonably have been expected when you placed your order, except where the law requires otherwise.

Nothing in these Terms affects your statutory consumer rights.

14. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.

This may include serious disruption to delivery services, natural disasters, government action, power or internet failures, or other unforeseen circumstances.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The version that applies to your order will be the version in force at the time you place your order.

16. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory consumer protection rights that apply to you under the law of the part of the UK in which you live.

17. Contact Us

If you have any questions about these Terms of Service, an order or a product, please contact Mystavault using the contact details provided on our website.

Mystavault
United Kingdom