Shipping Policy

Last updated: 25 August 2026

1. Delivery Area

Mystavault currently delivers orders to addresses within the United Kingdom only.

We do not currently offer international shipping.

2. Processing and Dispatch

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

3. Delivery Times

Our estimated delivery time is:

3–5 working days

Delivery times are estimates and are not guaranteed.

Once your order has been dispatched, you may receive tracking information where tracking is available.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The shipping cost may vary depending on the size, weight and destination of your order.

5. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including courier delays, severe weather, public holidays or other unforeseen events.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us and we will do our best to assist.

6. Incorrect Delivery Information

Please make sure your delivery address and contact details are correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us before we resend the order.

Additional delivery charges may apply where permitted by law.

7. Damaged Deliveries

If your order arrives damaged, please contact Mystavault as soon as reasonably possible.

Where appropriate, we may ask you to provide photographs of the packaging and damaged item so that we can investigate the issue.

Your statutory consumer rights are not affected by this policy.

8. Missing Deliveries

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate with the relevant delivery provider.

We will work with you to resolve the issue in accordance with your statutory rights.

9. Contact Us

If you have any questions about delivery or your order, please contact Mystavault using the contact details provided on our website.

Mystavault
United Kingdom