Privacy Policy

Last updated: 25 August 2026

Mystavault respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase through the Mystavault online store.

1. Who We Are

Mystavault is a UK-based retailer specialising in collectibles, licensed merchandise and pop-culture products.

For the purposes of UK data protection law, Mystavault is the organisation responsible for your personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is used, please contact us through the contact details provided on our website.

2. Information We Collect

When you use our website or place an order, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Details of products you purchase
• Order and transaction information
• Information you provide when contacting us
• Technical information about how you use our website, such as IP address, browser type and device information

We do not normally see or store your full payment card details. Payments are processed securely through Shopify and/or the relevant payment provider.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Take payment for purchases
• Arrange delivery
• Send order confirmations and updates
• Respond to customer enquiries
• Provide customer support
• Manage returns, refunds and exchanges
• Prevent fraud and protect the security of our website
• Improve our website, products and services
• Meet our legal and accounting obligations
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will only use your personal information where we have a lawful reason to do so.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products to you and process your orders.

Your information may therefore be processed by Shopify in accordance with its own privacy policy and terms.

You can find Shopify's privacy information on the Shopify website.

5. Payment Information

Payments are processed using secure payment services provided by Shopify and/or third-party payment providers.

Mystavault does not normally have access to your full payment card details.

Payment providers may collect and process payment information in accordance with their own privacy policies.

6. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business and fulfil your order.

This may include:

• Shopify
• Payment providers
• Delivery and courier companies
• Website and technology providers
• Professional advisers, where necessary
• Government authorities or law enforcement where we are legally required to do so

We do not sell your personal information to third parties.

7. Marketing

If you choose to subscribe to marketing communications from Mystavault, we may use your email address to send information about products, promotions, offers and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

We will not send marketing communications where we are not legally permitted to do so.

8. Cookies

Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use the website and improve your shopping experience.

Some cookies may be provided by Shopify or other services used on our website.

You can control or disable certain cookies through your browser settings. Disabling some cookies may affect how the website functions.

9. How Long We Keep Your Information

We only keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information may need to be retained for longer periods where required by UK tax, accounting or other legal requirements.

10. Keeping Your Information Secure

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online service can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you may have rights including:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to restrict or object to certain processing
• The right to request the transfer of certain information
• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and requirements.

If you would like to exercise any of these rights, please contact Mystavault.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent or guardian.

If you believe that a child has provided us with personal information, please contact us so that we can consider appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.

The latest version will always be published on this page.

14. Contact Us

If you have any questions about this Privacy Policy, your personal information or how we handle your data, please contact Mystavault through the contact details provided on our website.

Mystavault
United Kingdom